A great bicycle repair store is a cyclist’s best friend. It can be a source of invaluable advice and tips, great repair & maintenance services, and lasting friendships. Most shops are staffed by friendly, knowledgeable professionals, but here are a few things to look for before settling on your favorite bicycle repair store.
People start businesses for two reasons. One is that they are passionate about a product or service and want to provide it to others who will benefit from it. Others, however, place money above all other concerns. Which category your local bike shop fits into will become obvious once you visit it. Ask the staff questions that may require a couple of minutes for them to answer (do this at a time when the shop isn’t especially busy). Do they address your concerns in a friendly, professional manner, or are they rude or inattentive? If they recommend a product, do they seem to be doing so with your best interests in mind, or is their goal simply to make a buck off of you? Do they let you make decisions on your own, or do they try to pressure you?
No bike tech knows everything; avoid any that think they do. But a capable one should be able to explain the reasons for a suggested repair, answer basic questions, and display a general understanding of the bike business. He or she should also be courteous and take a moment to address your concerns. Do the techs at the shop you’re visiting exhibit these qualities?
Neatness counts when it comes to any business that’s open to the public. Disorganized merchandise, dusty and dirty conditions, or just an overall slovenly atmosphere are warning signs.
In the interests of full disclosure, we’re sharing these tips not just to inform you, but also to toot our own horn a bit. You see, we’re sure that once you visit Alamo Bike Shop, you’ll agree that we live up to the highest standards of honesty, customer service, and professionalism. Come see us today and find out for yourself! We look forward to becoming your go-to bicycle repair store.